Corporate Training

Effective training by an expert coach and industry professional

One-day training programs

All training programs can be customized to your organization’s needs, industry terminology and concepts.

Business Analysis Planning Workshop

Identify project goals, stakeholder needs and project methodology; plan business analysis process and activities for a new initiative. More info.


Business Analysis in One Day

Process, outcomes, deliverables; tools & techniques; agile fundamentals; BA mindset. More info.


Data Management for Business Analysts

The importance of data skills for business analysts. Types and sources of data, data lifecycle requirements; data analysis techniques overview; introduction to business analytics. More info.


Data Management Advanced (Day 2)

Advanced skills and techniques for experienced business analysts. Data modelling, data definition, metadata, mapping; data analysis techniques; analytics requirements. More info.


“The course was insightful and structured, and very valuable for all team members.”

Oksana Lavrinok, BA Office Practice Lead (Softserve).

I found this course extremely valuable. Yulia provided lots of interesting and thought provoking lessons and materials to strengthen my business analysis skills.”

Weston Sobel (Business analyst)

For self-paced training options, visit Why Change Academy online.

One-hour webinars

On Request

The art and science of managing stakeholders

What’s the big deal about managing stakeholders? Why is it sometimes so difficult?

In this presentation, we focus on understanding the stakeholders and their needs. Recognizing different types of stakeholders is key. As their needs, level of interest, and power differs, so should our approach. The presentation includes tips and ideas on how to build trust, overcome resistance, and manage expectations. The emphasis is on applying a business analyst mindset in dealing with stakeholders.

We wrap up with do’s and don’ts of stakeholder interaction and communication, and if desired, can build in time for a round-table discussion and Q&A.

Success in business analysis – with a mindset

The concept of the business analyst mindset, first outlined in the author’s book, is central to this presentation. We look at the key challenges of business analysis and discuss how to approach them with the right mindset. From solving the right business problem to taking responsibility for a shared understanding of requirements, to being part of the solution – the focus is on what makes a business analyst successful.

The presentation will touch on each of the twelve BA mindset principles, providing practical advice on how to follow them in day-to-day life on a project.

The session will include interactive elements such as online polls for feedback and contributions from the audience.

Avoid common business analysis pitfalls

The concept of the business analyst mindset, first outlined in the author’s book, is central to this presentation. We review the twelve principles of the BA mindset and how they help analysts achieve excellence. Then, the discussion moves to the business analysis pitfalls. We analyze some common pitfalls, their unwelcome consequences, and how these can be mitigated by applying the principles of the BA mindset.

The discussion includes real-life examples and invites an open dialogue about challenges and barriers that business analysts may face, and how to overcome them – with the right mindset.

Business modelling for analysis – beyond swim lanes

Models are efficient (and often underused) business analysis tools. Visual representation of key concepts helps to create a shared understanding of the business problem, and eventually – of a proposed solution. While process flows are key to capturing and modelling business processes, there are other diagrams that analysts should have in their toolkit.

In this session, we will review several business models and when to use them:

  • context models
  • use case diagrams
  • decision trees
  • state transition diagrams

The focus will be on the purpose, key elements, and best practices for each model.

The session will include interactive elements such as online polls for feedback and contributions from the audience.

What business analysts need to know about data

Business analysts play a key role in solving business problems. These problems cannot be solved without addressing data and analytics requirements, so analysts need to understand and be able to tackle data challenges to be successful. 

Key messages:

  • Data is what connects business processes and parts of an organization
  • The future of process improvement is in embedded analytics
  • Defining data and analytics requirements is essential to solving business problems

Three data analysis techniques every business analyst should know

Business problems cannot be solved without understanding data. Yet, many projects face challenges because of data issues – poor data quality, lack of understanding of business data and insufficient enterprise data integrations.

Addressing data requirements is an integral part of the analysis process. In this session, you will learn when and how to use three key data analysis techniques:

  • Data dictionary
  • Conceptual data modelling
  • Data mapping
Root cause analysis with a fishbone diagram

Five Why’s is a well-known method of root cause analysis. Ask “Why?” five times, or more if necessary, until you get to the root cause. 

This method is relatively straightforward when you can pinpoint a single root cause. But what if you are dealing with a complex problem? What if it caused by a multitude of interconnected reasons?

This is where a fishbone diagram can help. A visual and flexible tool, this diagram can be used by business analysts to facilitate challenging root cause analysis workshops. Its easy-to-understand structure lends itself well to virtual collaboration workshops.

In this workshop, we will analyze a business situation and build a fishbone diagram in collaboration with the participants.

The agile BA mindset

As organizations and individuals embrace and transition to Agile ways of working, the role of the Business Analyst has evolved significantly, requiring fresh guidance, concepts, and techniques. How will the Agile BA mindset drive motivation and behavior, especially in challenging professional situations?

This session will highlight:

  • What is agility and its core values
  • How to apply BA mindset principles in agile environment
  • How to move from traditional to more agile ways of working
What does it mean to be a business analyst?

There is more demand than ever for business analysis professionals. But what does it mean to be a business analyst? What they do all day?  What are their responsibilities? Do they just “gather” requirements?

In this session, we will focus on key aspects of being a BA:

  • Required skills and competencies
  • How to “do business analysis”
  • Where do requirements come from
  • What are the deliverables of the business analysis process
  • What makes a business analyst successful
How to Foster Business Analyst Mindset in Your Organization

Any organization that changes and evolves must perform business analysis. How do you develop your business analysis function? How do you assess the maturity of your BA practice?

How do you support the professional growth of practitioners who play a vital role in enabling successful change? This talk will provide practical tips and ideas for developing high-performing business analysis practices.

Business Analysis Fundamentals

Is business analysis for me?

It is time to upskill and consider future career paths. And for organizations, it’s time to empower your employees to expand their knowledge and expertise.

The webinar is for aspiring business analysts and professionals considering a career change. It will answer the following questions:

What is business analysis?

What do business analysts do all day?

What are the BA job responsibilities?

What types of companies hire business analysts?

What resources are available to you to learn more?

What are the next steps to take if you would like to become a business analyst?

The session includes a Q&A section to answer questions from the audience.

Understanding business analysis process

How does business analysis happen?  In this webinar, we discuss the business analysis process and answer the following questions:

Where do requirements come from?

How exactly do we “do business analysis”?

What are the steps in the business analysis process?

When does business analysis end?

What are the deliverables of the business analysis process?

Business analysis outcomes & deliverables

This webinar will answer the questions:

  • What is the product of business analysis?
  • What artifacts are used to capture requirements?
  • What are the outcomes of the business analysis process?
  • What deliverables is the business analyst accountable for?

We will also discuss how a versatile business analyst can use different tools for different purposes and audiences, and supplement user stories and requirements by other requirements artifacts.

The webinar incudes many visuals and examples and encourages participants to include these artifacts in their professional portfolio.

Business analysis tools & techniques

This session provides an overview of the core business analysis activities, and tools & techniques used to support them. The discussion will then focus on:

  • Tips for asking questions
  • Immersion
  • Artifact analysis
  • Root cause analysis
  • Process analysis
  • Modelling
  • Capturing and sharing business requirements

The discussion will include real-life examples and invite an open dialogue about challenges and barriers that business analysts may face, and how to overcome them – with the right mindset and the right tools.

The session will include interactive elements such as online polls for feedback and contributions from the audience.


“Yulia shared in her typical actionable insightful manner. Her authentic, personable style inspires a confident “Yes! I can try that!” as she introduces new concepts into traditional business analysis practices. She has a way of getting people to think bigger and take action.”

Jodie Kane (Project Manager)

Taking part in your webinar sessions really helps me to focus on what is important in my job as a BA.

Sevim Obrist (Business analyst)

For self-paced training options, visit Why Change Academy online.

Two-hour workshops

I can convert each of the webinars above into a two-hour workshop where the time is divided between the presentation part and practical exercises done by the participants. Instructor feedback and Q&A included. Contact me to discuss details and options.

Grow and foster the business analyst mindset in your organization.

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