Principle #11: Expect human behaviour from human beings

While business analyst profession is closely associated with information technology, first and foremost we work with people, and a lot of information we receive is pre-filtered through human perception and interpretation. I recall an occasion when our analysis of a…

Principle #8: Take responsibility for shared understanding of business requirements

What is the most important outcome of business analysis activities? Is it detailed and intricate process maps? Comprehensive business requirements documents? Groomed user stories? A requirements sign-off obtained within schedule? All of the above are important. But there is something else…