You and I may differ in how we learn and absorb information. I like to see for myself, you want to hear things explained to you, someone else may need a group discussion to accept a new concept.
Therefore, the next tip is: Explain many times, many ways
As business analysts we need to learn many techniques for capturing and sharing requirements.
So, a “business requirements document” should not be just a document with lots of text and indentations. User stories that are just sentences with common format are not enough to understand the full picture.
To get to an agreement on what a future state should be like, we need more. Models, diagrams, storyboards, scenario matrices, decision tables and business rulesets all supplement and help create a coherent and multi-layered picture of a future solution.
And then, we can’t just wait for everyone to read and understand this collection of requirement artifacts. We discuss, re-draw, play with prototypes, test business rules and examine the rules. If one technique does not work, we use another. If an artifact creates confusion, we use a different tool to provide an alternate view.
We must use our business analyst mindset to focus on the noble goal – creating a shared understanding of what we are trying to build.
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